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Designing for our customer support agents
Design Explorers by Agoda Design
English - June 01, 2021 11:00 - 21 minutes - 14.9 MBDesign Arts Business design travel asia agoda booking hotels flights Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Scaling Design: From people to pixels
Next Episode: Design mentorship at Agoda
Customer support agents at Agoda are working hard every day around the clock to provide our customers and partners any help they need. Their work processes and procedures can become really complex using different tools and handling many touch points. In our talk today, we discuss with Sabrina and Haeji how they help simplify and enhance our agents work through design, and what are some of the similarities and differences when you are trying to solve your colleagues problems?