#0183 – Service Focused Leadership with Neal Woodson

Today, I’m joined by Neal Woodson. Neal is a returning guest and you might remember him from way back in Episode 28. Neal has more than 30 years of leadership experience across a wide range of environments, including restaurants, retail, education, and the hospitality industry. Throughout his career, he has repeatedly experienced the impact of good and bad management on employees and customers. He has made it his personal mission to help make the employee and customer experience more humane by focusing on more human-centered, service-focused leadership. He is the author of The Uncomplicated Coach which helps leaders learn how to create a more human-centered, service-focused culture. I’m honored to have him back on the show to talk about the leader’s role in customer service.
Show resources:
The Uncomplicated Coach book
Neal Woodson website
Sponsors:
Jeremy Clevenger Fitness
The Sasquatch Flag Company
The Fraternity of Excellence
____
Order my latest bestselling book, You Have the Watch: A Guided Journal to Become a Leader Worth Following
Order my bestselling leadership book, All in the Same Boat - Lead Your Organization Like a Nuclear Submariner
Order my bestselling leadership book, I Have the Watch: Becoming a Leader Worth Following
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Subscribe to my leadership newsletter
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Follow Jon S Rennie on YouTube
The Experience of Leadership book  
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Today, I’m joined by Neal Woodson. Neal is a returning guest and you might remember him from way back in Episode 28. Neal has more than 30 years of leadership experience across a wide range of environments, including restaurants, retail, education, and the hospitality industry. Throughout his career, he has repeatedly experienced the impact of good and bad management on employees and customers. He has made it his personal mission to help make the employee and customer experience more humane by focusing on more human-centered, service-focused leadership. He is the author of The Uncomplicated Coach which helps leaders learn how to create a more human-centered, service-focused culture. I’m honored to have him back on the show to talk about the leader’s role in customer service.

Show resources:

The Uncomplicated Coach book

Neal Woodson website

Sponsors:

Jeremy Clevenger Fitness

The Sasquatch Flag Company

The Fraternity of Excellence

____

Order my latest bestselling book, You Have the Watch: A Guided Journal to Become a Leader Worth Following

Order my bestselling leadership book, All in the Same Boat - Lead Your Organization Like a Nuclear Submariner

Order my bestselling leadership book, I Have the Watch: Becoming a Leader Worth Following

Become a leader worth following today with these powerful resources:

Subscribe to my leadership newsletter

Follow Jon S Rennie on Twitter

Follow Jon S Rennie on Instagram

Follow Jon S Rennie on YouTube

The Experience of Leadership book  

Learn more about your ad choices. Visit megaphone.fm/adchoices