Dear Strategy 111: Rethinking Airline Strategies
Dear Strategy
English - May 11, 2020 13:00 - 16 minutes - 11.3 MB - ★★★★★ - 11 ratingsManagement Business Careers strategicplanning businessstrategy productmanagement productstrategy strategy strategytraining Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Next Episode: Dear Strategy 112: Strategies for Non-Core Products
On this episode of Dear Strategy, we analyze an airline story involving a cancelled flight, a premium seat, and a not so premium re-booking experience. It’s fairly well known that flying isn't always the most customer-centric experience. But now, more than ever, airlines may need to start re-thinking their strategies – especially with respect to how they’ve been treating their customers.
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