Mark used to be a statistics lecturer at Nelson Mandela University in South Africa. He then joined First National Bank as a quantitative analyst where he climbed through the ranks to Head of Advanced Analytics and beyond. Today he is the Chief Analytics Officer at FNB.

We speak about:
* Predicting what the customer is calling about
* Improving compliance in banking through analytics
* Creating and driving a data strategy across an organisation
* Using analytics to look after customers in better ways
* How to create and measure economic value from data
* How to find meaning in your work
* Understanding your value across the entire value chain
* Creating a culture of collaboration that's not afraid to fail
* Working with tertiary institutions to identify talent
* What to test when interviewing data scientists
* How to structure your team & work with stakeholders
* The importance of data governance
* How to implement and socialise the solutions created by the team for maximum impact
* The importance of mentoring and growing people
* The difference between head of analytics and chief analytical officer

Show notes: www.datafuturology.com/podcast/27

Mark is based in the Johannesburg Area, South Africa

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