Women Driving Diversity, Equity, and Inclusion in CX Technology - CX Today News
CX Today
English - March 08, 2023 10:00 - 47 minutes - 33 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Drive Cost-Reductions with Effective Self-Service
Clare Muscutt, Founder, Women in CX hosts Susanna Baque, Senior Director Global CX, SCIEX, Renee Fokken, Director of CX, Cisco, Czarina Sheikh Mathew, Business Excellence Exec, The Access Group & Shameem Smillie, Founding Member, Women in CX.
In this session we discuss the following:
What has been the big evolution in CX over the last few years and what part has tech played in that? How does lack of diverse leadership impact the challenges we are seeing in CX? What kinds of experiences have impacted you along your journey?Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel.
You can also join in the conversation on our Twitter and LinkedIn pages.