Conversational AI: 5 Simple Steps to Get Going
CX Today
English - March 26, 2024 10:00 - 31 minutes - 21.7 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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CX Today's Charlie Mitchell hosts Dvir Hoffman, CEO at CommBox.
After an overview of the conversational AI market, we share five steps to get your contact center's AI journey off the ground. These include:
Step 1: Identify your top 3 business needs. Step 2: Build your AI model with quality data. Step 3: Select the right AI offering with this product capability checklist. Step 4: Measure the right KPIs using the right data. Step 5: Start small with a scalable approach.For more on the CommBox platform, visit their website.
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