The Jilted Jewelry Store

CX Storytime, Tales from the Customer Journey

English - September 11, 2018 06:49 - 10 minutes - 7.28 MB - ★★★★★ - 3 ratings
Careers Business entrepreneur story business communication compassion connection customer customerchurn customerexperience customerrelationships Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: The Man Who Should Not Move

Next Episode: Have Wine, Might Travel

Customer Experience Storytime host and storyteller Russel Lolacher shares the story of The Jilted Jewelry Store.

In this tale, Joan really wanted a necklace she'd seen in the window of a local jewelry store boutique, only to encounter a business who wasn’t as excited to see her.
Listen to her story to learn how the assumptions of a staff member can not only lose a sale, but also the future business of a customer, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.

If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca

Connect with me for more great content!