It’s Time To Give Customers What They Deserve

CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers

English - June 22, 2023 04:01 - 13 minutes - 12.3 MB - ★★★★★ - 7 ratings
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Previous Episode: How AI Accelerates Self-Service Success

Next Episode: Generating Empathy With AI in Contact Centers

On this episode, Amelia welcomes Craig Kennedy, Senior Director of Research at Aragon Research, Inc., an advisory firm that focuses on high-impact market research and advice to help businesses make better technology and strategy decisions.

During this conversation, Craig and Amelia discuss:

- The impact customer experience has on brand loyalty.
- Creating omnichannel communications for customers to increase their comfort when seeking support.
- The ways AI has created positive changes in the customer experience.
- How intelligent virtual agents are now mimicking the way humans naturally interact.
- Using data to personalize the customer experience.

Resources mentioned:

Craig Kennedy - https://www.linkedin.com/in/craigskennedy/
Aragon Research, Inc. - https://www.linkedin.com/company/aragon-research/
Aragon Research | Website - https://aragonresearch.com/

This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative and comprehensive end-to-end CX solutions.

#CXO #CX #ContactCenter #CustomerService #CustomerExperience