Helping Humans Be Heroes in the Age of Automation
CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers
English - November 10, 2022 15:10 - 15 minutes - 13.7 MB - ★★★★★ - 7 ratingsTechnology cx pulse by nice customer experience real time personalization Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
On this episode, Amelia welcomes Christopher Hodges, Principal at Hodges and Company and author of the book, “Noble Automation Now.”
Chris talks about:
- Helping humans be heroes in the age of automation.
- His expertise in intelligent automation.
- His fight against the common perception that every time automation doesn’t fit a business process, it must be the fault of the automation technology.
- Intelligent automation utilizes the magic rule of three: people, process and technology.
- The people aspect focuses on the importance of having a strong human-centric culture in your organization.
- Achieving an excellent process requires a shared respect for process across the organization.
- The challenge with technology is for leaders to identify the proper tech for solving the organization’s specific problems.
- Creating quality through noble automation is a hero’s journey.
- Leaders can help humans be heroes through proper automation technology.
This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative, comprehensive, end-to-end CX solutions. That’s nice.com
Noble Automation Now - https://www.nobleautomationnow.com/
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