Generative AI: Empowering Employees and Managers To Be More Engaged

CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers

English - November 30, 2023 16:32 - 13 minutes - 12.6 MB - ★★★★★ - 7 ratings
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Previous Episode: Mastering the Customer Journey: From Experience to Advocacy

Next Episode: Innovation in the Ever-Evolving Landscape of CX

On this episode, Amelia welcomes Omer Minkara, Vice President and Principal Analyst of Aberdeen Strategy & Research. As a returning guest, Omer brings a wealth of knowledge, sharing cutting-edge research and insights into how generative AI is reshaping the landscape of customer service and business operations.

Key Takeaways:

- The differences between generative AI and traditional AI.
- The increasing integration of generative AI in both business and consumer sectors.
- Common misconceptions about AI replacing human jobs.
- The importance of data hygiene and the need for businesses to effectively utilize their
- How AI is being used to improve customer experience and operational efficiency.

Resources Mentioned:

Omer Minkara - https://www.linkedin.com/in/omerminkara/
Aberdeen Strategy & Research - https://www.aberdeen.com/

This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative and comprehensive end-to-end CX solutions.

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