Bonus Episode: Key Takeaways from EP18 with our host, Amelia Rose Earhart

This last part of Amelia's favorite moments from the previous episodes features episode 18, where she tapped into the knowledge of Donna Fluss, Founder and President of DMG Consulting. Here, Donna shares the specific findings of her research, which spanned over seven years and revealed contact center and servicing priorities and investment plans for 2022. 

To know more about the DMG report, Customer Experience, Contact Center and Servicing Priorities and Investment Plans, tune in to CX Pulse Podcast episode 18, Top Contact Center Investments in 2022.

Enjoy!

In This Episode

01:17 - What Donna found to be the number one goal for top contact centers

02:26 - What the future holds for work from home and hybrid schedules

03:40 - How executives recognize the role of agents

Favorite Quotes

01:36 - "Based on the study, the top contact center and servicing goal for enterprises is number one, improving CX. 76.7% of respondents selected it as their top priority." - Donna Fluss

04:14 - "New findings show that those in decision-making positions are now recognizing the critical role of the agent, and intelligent organizations are making sure that this change is here to stay." - Amelia Rose Earhart

Listen to the full episode: Top Contact Center Investments in 2022

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Engage with Donna Fluss
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DMG Consulting

Visit NICE
Website - www.nice.com
Facebook - https://www.facebook.com/OfficialNICELtd/
YouTube - https://www.youtube.com/c/NICESystems
Twitter - https://twitter.com/NICE_CX
LinkedIn - https://www.linkedin.com/company/nice-systems/posts/?feedView=all

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