Redesigning from Start to Finish
The CX Leader Podcast | A resource for customer experience leaders
English - April 02, 2024 10:00 - 30 minutes - 56.5 MB - ★★★★★ - 22 ratingsBusiness News Business News business ceo customer customerexperience experience experiencemanagement leaders Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Just like any other business process, customer experience programs can sometimes get a little stale or outdated. As CX leaders, it’s our responsibility to pay attention to the customers’ needs and expectations, and adjust accordingly. But sometimes it’s best to take a step back and look at the entire customer journey and, if needed, redesign the journey from start to finish. Host Pat Gibbons welcomes Jaya Sudarshan, a customer experience manager for HP, the global technology company, for a discussion on building a differentiated experience from start to finish.
Find the transcript on the show notes page: https://cxleaderpodcast.com/redesigning-from-start-to-finish/
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