Srikanth Iyengar - Conduent - Evolution Of Modern CX
CX Files
English - May 31, 2019 08:00 - 14 minutes - 6.82 MB - ★★★★★ - 5 ratingsBusiness News Business News customer customerservice customerexperience markhillary Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Srikanth Iyengar is the Group CEO for Europe of Conduent, a major international business process service company with expertise in digital platforms and a technology-focused approach to customer experience.
In our conversation Srikanth talks about the evolution of customer service away from the contact centre to a world of data analytics and technology platforms and what this means for the partners asked to provide this kind of expertise by their clients.