Shane Jackson - Knowledge Rhino - The Value of WFM in CX
CX Files
English - May 25, 2023 04:00 - 32 minutes - 45.2 MB - ★★★★★ - 5 ratingsBusiness News Business News customer customerexperience customerservice markhillary Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Shane Jackson is the founder of Knowledge Rhino. He is based in Sarasota, Florida.
Shane is focused on data, analytics, and workforce optimization. In this interview he talks to Peter Ryan about the value of workforce management (WFM) and how critical it is for an efficient CX process.
https://www.linkedin.com/in/shaneajacksondata/