Paula Kennedy Garcia - Concentrix - SOLVing The Gig Economy In CX
CX Files
English - August 23, 2019 08:00 - 13 minutes - 6.21 MB - ★★★★★ - 5 ratingsBusiness News Business News customer customerexperience customerservice markhillary Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: John Linkous - Phalanx Security - CX And Customer Data Security
Paula Kennedy Garcia is the Vice President of strategic projects and corporate strategy at Concentrix, based in the UK. Paula manages the Solv project which is a Concentrix solution focused on working on a CX solution within the gig economy.
In this edition of the podcast she explains how the gig economy works for CX and what it can offer to companies designing their customer service.
https://www.linkedin.com/in/paula-kennedy-garcia-1b90b81/