Felix Serrano - Activus Connect - Platforms and the CX gig economy
CX Files
English - July 12, 2019 08:00 - 14 minutes - 6.87 MB - ★★★★★ - 5 ratingsBusiness News Business News customer customerservice customerexperience markhillary Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Felix Serrano is the co-founder and CEO of Activus Connect. The company is a certified women and minority-owned customer engagement organisation and they are operating across all of the continental US and Puerto Rico - based out of Orlando, Florida.
Activus Connect is building a new platform for customer experience services modelled on the gig economy. In this episode, Felix explains how this can work and how the Work-At-Home agent strategy is developing rapidly.
https://www.linkedin.com/in/felixserrano3/