Chris Hague - yoummday - CCW Berlin Feedback And The Future Of CX
CX Files
English - March 28, 2024 04:00 - 45 minutes - 63.5 MB - ★★★★★ - 5 ratingsBusiness News Business News customer customerexperience customerservice markhillary Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Rod Jones - "75 Not Out" And Looking Back At Half A Century Of CX
Chris Hague is the head of marketing at yoummday. He is based in Prague, in the Czech Republic.
Chris was at the recent CCW conference in Berlin and he posted some of his thoughts online about his views on the future of BPO - based on the conference trends. In this conversation with Mark Hillary, Chris explores some feedback from the CCW conference and also asks what the BPO or CX specialist of the future needs to look like?
Chris talks about the discussion in Berlin affecting all professional jobs - how do we plan CX if employees want more control over where and when they work and which brands they are representing?
Where is CX heading in future and how will companies in this industry eventually be serving others?