Alistair Niederer - NeedleRock - The Truth About ESG And BPOs
CX Files
English - July 27, 2023 04:00 - 25 minutes - 35.6 MB - ★★★★★ - 5 ratingsBusiness News Business News customer customerexperience customerservice markhillary Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: CX FILES JULY Q&A - Mark Hillary & Peter Ryan
Next Episode: CX Files Is Taking A Summer Break - Back In September!
Alistair Niederer is well known on the CX Files - he was a guest just a few months ago, but was invited back as he has now changed role and he published an important new white paper on ESG.
Most leaders are now concerned about their Environmental, Social, and corporate Governance (ESG) measures - but are they really focusing on change or just how to score well in the audits? Alistair has been focused on exploring ESG in CX and BPO and he talks about his recent research in this episode.
https://www.linkedin.com/in/aniederer/
https://www.linkedin.com/company/needlerock/
https://www.intelligentsourcing.net/esg-essential-to-bpo-competitiveness/
BPO Guide to ESG