Alistair Niederer - Egeria Insights - Customer Complaints & Disputes
CX Files
English - August 02, 2019 15:15 - 15 minutes - 7.12 MB - ★★★★★ - 5 ratingsBusiness News Business News customer customerexperience customerservice markhillary Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Alistair Niederer is the CEO of Egeria Insights, a recently formed company launched by the Resolver Group, the leading complaint and dispute resolution organisation in the UK. Egeria Insights is focused on helping companies understand how to manage customer conflict and even predict it.
In the podcast, Alistair explains the importance of managing customer conflict well and how complaining customers can actually be turned into fans.
https://www.resolvergroup.com/
https://www.linkedin.com/company/egeria-insights/