CUTimes Perspectives podcast

Meet the Luminaries: Brian Bichler, CUSO Financial

What service enabled credit union financial advisors to realize a 71% surge in new clients per month and an impressive 23% higher profit margin? It was CUSO Financial Services TeamAssist, and those numbers earned it a place among the 2023 Credit Union Times Luminary finalists for Product Innovation. In this episode of the Meet the Luminaries podcast series, Brian Bichler, Co-Head of Financial Institution Channel for CUSO Financial Services, looks at what being named a Luminaries finalist me...

Meet the Luminaries: Kevin Filan, Open Lending

With the increasing challenges of vehichle affordability, those in underserved credit segments find themselves without access to financing, and thus better job and education prospects. Open Lending’s mission has been to expand automobile access for near-prime borrowers, and through their market-leading AI and machine learning Lenders Protection platform fueled with the most comprehensive data in the industry they empower lenders to meet yield targets while also serving the near-prime segment...

Meet the Luminaries: Dan Stoltz, SPIRE Credit Union

A returning member to the Credit Union Times luminaries class, Dan Stoltz, president and CEO of Minnesota-based SPIRE Credit Union was once again recognized for his executive excellence. The reasons are pretty clear: steering the credit union from the brink during the Great Recession, he now leads one of the fastest-growing credit unions in the nation, doubling its assets from 2009 to 2017. In this latest episode of the Meet the Luminaries podcast series, hear from Stoltz what was behind t...

Meet the Luminary: USF Federal Credit Union’s Richard Skaggs

Credit Union Success in Challenging Times: The Danger Behind the Credit Card Competition Act

Payment Trends & Future Outlook With Truliant FCU

Credit Union Success in Challenging Times: Small Business Lending Strategies With Allegacy FCU

PremierOne's Innovative Employee Program

Jovia on Setting Up a Successful DEI Program

Doral Makes In-Roads to Underbanked

SPIRE Leads With a Community Mindset

Municipal Credit Union Emerging As Strong Partner

Understand the Member Journey to Drive Growth for Your Credit Union

Highlights from the June 22 webcast “Understand the Member Journey to Drive Growth for Your Credit Union.” This event featured Anne Legg, Founder and Principal at THRIVE; Jon M. Deutsch , Managing Director, Financial Services Solutions, for TIBCO, and Rene Nunnington, Lead Solutions Engineer, also at TIBCO. The webcast can be found in its entirety on demand at https://www.cutimes.com/2021/06/02/understand-the-member-journey-to-drive-growth-for-your-credit-union/

CU to CU: It Matters to Members How You Close their Loans

Highlights from the July 13 webcast “CU to CU: It Matters to Members How You Close their Loans.” This event featured Danielle Frawley, Chief Lending Officer, Fort Community Credit Union; Joseph Pazienza, SVP of Real Estate Lending, PFFCU; Chelsea Nelson, Mortgage Fulfillment Manager, Elevations Credit Union; and panel lead Camelia Martin, Head of Industry & Regulatory Affairs, Snapdocs.   The webcast can be found in its entirety on demand at https://www.cutimes.com/2021/03/15/eclosing-us...

HarlandClarke Podcast June201

Highlights from the  June 17 webcast “7 Banking Fraud Myths BUSTED.” This event featured Kellyn Burns -  Vice President, Financial Institutions & Strategic Partnerships at Sontiq; and Andy Shank, VP Fraud and Risk Product Management for Harland Clarke, a Vericast Business.   The webcast can be found in its entirety on demand at https://www.cutimes.com/2021/04/28/why-fraud-protection-is-vital-for-credit-unions/

Excerpts from Why a Cloud-Based Ope.n Core Banking Solution is Instrumental for Credit Unions

Highlights from the April 22 webcast “Why a Cloud-Based Ope.n Core Banking Solution is Instrumental for Credit Unions.” This event featured David Koscheski, Director, US Financial Services Industry at Microsoft; Josh Cook, CEO of Community Choice Credit Union; and Milind Pathak, Senior Director, Product Management for Finastra.   The webcast can be found in its entirety on demand at https://www.propertycasualty360.com/2021/03/10/the-rise-of-the-digital-insurance-agency-3-award-winning-ag...

Excerpts from "Why Compassion in Collections Won’t End After COVID"

Highlights from the March 16 webcast “Why Compassion in Collections Won’t End After COVID.” This discussion was led by FICO’s Brad Rollin, Marketing Director; and featured FICO Darryl Knopp, Senior Director, Digital Practice; Kris Frantzen, Vice President, Product Strategy at Temenos; and Robert Kiel, Vice President of Loan Servicing at NASA Federal Credit Union   The full on-demand presentation can be found at https://www.cutimes.com/2021/02/05/how-to-interact-with-your-members-going-th...

Why Card Data Is the Key to Unlocking Better Member Relationships

Credit unions work relentlessly to serve members and meet their fast-changing needs. A card portfolio is one of a credit union’s primary revenue centers, but it can also be a valuable resource in capturing actionable insights and achieving transformative results. These tools support stronger member relationships, mitigate attrition and encourage behaviors that drive growth.  We recently spoke with Kristen Hinton, Director of Client Portfolio Growth at Fiserv, to understand the value of mem...

How Member Transaction Data Is an Opportunity for Growth

Mobile application use is up, and ATM use is down, but is your credit union’s card program responding and adjusting? For credit unions to stay competitive, it’s more important than ever that they learn how to use cardholder data, marketing services and advanced analytics to understand members, deepen relationships, and maximize revenue and growth opportunities. We recently spoke with Arika Selleck, Vice President of Product Management at Fiserv. She explains how analytics makes it easier f...

Building A Resilient Credit Union Digital Enterprise: Introducing FIS Hosted Services Powered by Nutanix Cloud

Highlights from the December 15 webcast “Building A Resilient Credit Union Digital Enterprise: Introducing FIS Hosted Services Powered by Nutanix Cloud,” sponsored by Nutanix and FIS. This event featured Kevin Lash, Director of Global Financial Services Strategy and Solutions, Nutanix; Eric Turman, Senior Sales Executive – IT Outsourcing, FIS; and Bill Hampton, Senior Vice President and Division Executive for FIS Credit Union Division.   The full on-demand presentation can be found at  ...

Excerpts from How to Accelerate Your Payments Transformation While Cutting Your Data Security Costs by 50%

Highlights from the December 3 webcast “Payments Liability: Turning Data from a Liability to an Asset.” This event featured Hoang Leung, Payments Leader at Very Good Security. The full on-demand presentation can be found at  https://www.cutimes.com/2020/11/04/take-control-secure-own-and-monetize-your-data/

2020 Mortgage Lending: Big-Picture Trends for Credit Unions

Highlights from the November 12 editorial webcast “Credit Union Lending: It’s a Mixed Bag.” This event featured Michael Ogden, Editor-in-Chief of Credit Union Times, and was sponsored by Arch MI.   The full, on-demand presentation can be found at https://www.cutimes.com/2020/10/14/2020-mortgage-lending-big-picture-trends-for-credit-unions/

The Digital-First Credit Union: How to Move Forward with eSignatures

Highlights from the November 5 webcast “The Digital-First Credit Union: How to Move Forward with eSignatures.” This event featured Patrick Albert, Senior Solutions Architect from OneSpan, and Aphrodite Koukoulas, Senior Marketing Manager, also from OneSpan.   The full on-demand presentation can be found at  https://www.cutimes.com/2020/10/05/the-digital-first-credit-union-how-to-move-forward-with-esignatures/

Excerpts from Webcast: How Your Credit Union Can Thrive in 2021

Highlights from the October 22 webcast “How Your Credit Union Can Thrive in 2021,” sponsored by Information Builders (ibi). This educational event featured a presentation from Kirk Kordeleski, current Executive Benefits Consultant at OM Financial Group and formerly President/CEO Bethpage Federal Credit Union, with contributions from Jon M. Deutsch | Global VP Financial Services Solution and CU Practice Head | Information Builders (ibi). The full on-demand presentation can be found at https...

Hard Knocks: Lessons Learned from COVID-19 and the Disruption of the Credit Union-to-Member Relationship

Highlights from the September 22 webcast “Hard Knocks: Lessons Learned from COVID-19 and the Disruption of the Credit Union-to-Member Relationship,” sponsored by TimeTrade. This event featured, from TimeTrade, Steve Connolly, Senior Director of  Product Management; and from Del-One Federal Credit Union, Donna Robinson, Director of Branch Operations, and Horacio Garcia-Korosec, Director of Business Intelligence.   The full on-demand presentation can be found at https://www.cutimes.com/...

Offer Employees More While Making More: Employee Benefit Funding Trusts

The COVID-19 pandemic has highlighted the need for more robust employee benefits. As a result, credit unions are rethinking benefits in the context of supporting employees during difficult times. Benefits packages that are more comprehensive, however, drive up the cost of programs. Employee benefits and compensation account for more than 50% of credit union operating expenses, and healthcare costs alone are projected to grow at a rate of 5.5% a year. In this episode of the “Credit Union RX...

The Benefits of Working with a Third-Party Acquisition Partner

Banks and credit unions are responding to the effects of the pandemic differently: banks are focused on consolidating while credit unions are expanding. In fact, credit unions opened 1,523 branches in September 2019, compared with 4,727 closed bank branches during the same period. Banks are looking for buyers for their branches, while credit unions are working to fill “banking deserts,” or areas with no financial institutions within a 10 mile radius. In this episode of the “Credit Unio...

How Trust Companies and Attorneys Forge Relationships to Better Serve Clients

Trust administration is a detail-oriented and time-consuming task, yet many clients decide to let their “eldest child handle it” or decide that “since my brother is a CPA, he can do it.” The challenge is that the client is asking a loved one to take on a major burden during an emotionally difficult time. We recently brought together Kathleen Miller, Vice President and Senior Trust Officer for Members Trust Company, and Kevin Stemple, a partner with Fairfax, Va.-based Yates, Campbell & ...

How Investment Management Services Are Helping Financial Advisors Differentiate

Differentiation is becoming a difficult task for financial advisors, who are working under increased competition to secure new business. This challenge is occurring at a time when asset retention is a challenge — at both the front and tail ends of the advisor-client relationship. Investment advice has largely been commoditized and advisors can no longer stand out by promising to deliver superior investment returns. We recently brought together Sheldon Reynolds, Vice President of Trusts &...

Preparing for the Big Wealth Transfer with a Trust Services Program

Over the next several decades, the biggest and wealthiest generation in U.S. history will transfer $30 trillion in assets to their children. The problem is that 60% of American adults don’t have an estate plan, potentially hindering the smooth transfer of hard-earned assets from one generation to the next. Credit unions are in a unique position to help members protect against this risk. We recently brought together Rachelle Czaplinski, CTFA, senior trust officer of BECU Trust Services, and...

How Credit Unions Are Using Employee Benefit Funding Trusts (EBFTs) to Offset Rising Costs

Credit unions are firmly invested in their employees’ health — not only their physical health but their emotional health as well. They want innovative solutions to help people stay healthy and feel supported in the workplace. Additionally, there is rising uncertainty about benefits. Health care costs are projected to rise 5.5% per year, growing from $3.5 trillion to $6 trillion by 2027. A special fund such as an EBFT provides credit unions with expanded investment powers so they can do mo...

Lending Trends and Challenges: Credit Union Economic Outlook

Highlights from the June 18 sponsored editorial webcast “Lending Trends and Challenges: Credit Union Economic Outlook.” This event featured Michael Ogden, Editor-in-Chief of Credit Union Times,  The full, on-demand presentation can be found at https://www.cutimes.com/2020/05/11/lending-trends-and-challenges-credit-union-economic-outlook/ About Michael Ogden | Editor-in-Chief | Credit Union Times Michael’s career stretches back 25 years from his time as a radio and TV journalist in Ohi...

The Rise of Mobile Banking and Digital Payments - Don’t Get Left Behind

Highlights from the April 15 webcast titled “The Rise of Mobile Banking and Digital Payments - Don’t Get Left Behind.” This editorial event featured Michael Ogden, Editor-in-Chief of Credit Union Times, and was sponsored by Melissa Corp.   The full on-demand presentation can be found at https://www.cutimes.com/2020/03/27/the-rise-of-mobile-banking-and-digital-payments-dont-get-left-behind/

Mergers, Acquisitions, Conversions… Oh, My! Ensure Your Next Change Event Has a Happy Ending for You and Your Members

Highlights from the April 14 webcast “Mergers, Acquisitions, Conversions… Oh, My! Ensure Your Next Change Event Has a Happy Ending for You and Your Members.” The event was sponsored by Harland Clarke and featured Terri Panhans, Vice President of Contact Center Solutions, and Ron Hasbrooke, Senior Sales Executive, both from the company.   For the full, on-demand presentation, you can find it at https://www.cutimes.com/2020/02/28/how-to-turn-high-pressure-change-events-into-high-reward-me...

Excerpts from webcast: 3 Steps to People-Centricity: How Your CU Can Deeply Engage with Members, Potential Members, and Employees

This episode features highlights from the recent webcast “3 Steps to People-Centricity: How Your CU Can Deeply Engage with Members, Potential Members, and Employees,” and featured Lauren Leland Brand from sponsor Medallia, and Rob Maretsky, from Partners Federal Credit Union, which services members of the Walt Disney Corporation.  To view the full presentation on demand, click here: https://www.cutimes.com/2019/06/24/3-steps-to-engage-credit-union-members-potential-members-and-employees/

Mortgage Lending: 2019 Trends, Analysis, and How to Prepare

This episode of the Perspectives podcast, hosted on Credit Union Times, with highlights from the recent webcast “Mortgage Lending: 2019 Trends, Analysis, and How to Prepare.” Credit Union Times’s Jim Duplessis and Michael Ogden led this discussion, based on research published in the June 14, 2019 Credit Union Times Magazine.

Amazon Banking – Is Your CU Ready?

Is Amazon coming for the banking sector, and if so, what can credit unions do?  In this episode of the Expert Perspectives podcast, we highlight the recent conversation between with Marc DeCastro, research director for consumer banking at IDC, and CUTimes’ executive editor Michael Ogden, that looked at this topic. DocuSign sponsored the original December 6 discussion: “Amazon Banking--Is Your CU Ready?,” and it can be found on-demand at https://www.cutimes.com/2018/11/12/amazon-banking-is...