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The secrets behind Flybuys' 25 years of success
Customer Experience Leaders
English - November 09, 2020 13:01 - 52 minutes - 48.2 MB - ★★★★★ - 26 ratingsBusiness News Business News Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: How Bunnings maintains a 90% staff retention rate
Next Episode: What you can learn about CX from the aged care sector
Rosemary Martin is the Chief Customer Officer for Flybuys, the most popular customer rewards programme in Australia. In this interview, Rosemary discusses valuable customer insights Flybuys has gained throughout their twenty-five years of existence, and how the customer experience and the features Flybuys offers have changed during the pandemic.
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This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.