Why Should I Care – How Blockchain is going to change the future of Customer Service Support

Customer Driven with Chad McDaniel

English - May 30, 2019 10:00 - 29 minutes - 33.8 MB - ★★★★★ - 4 ratings
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Previous Episode: The Importance of Driving an Emotionally Engaged Workforce with Vicki Brackett

Next Episode: The CX Automation Framework: 5 things to ask yourself before implementing automation technology to your CX strategy

Welcome to the latest episode of Customer Driven with Chad McDaniel! Our episode this week features Jerry Leisure, VP of Customer Success with Forte Labs. Jerry has been in the Customer Service Leadership space for over 20 years and moved into the gaming space in 2016 with Kabam. Jerry has since joined Forte Labs, a platform company in the gaming space that allows game developers to easily utilize the security of blockchain technology.

In this episode, Chad and Jerry discuss:

Advantages of blockchain technology in online security and transactions Emerging trends in the Customer Service world in regard to the implementation of Blockchain tech The company’s B2B and B2C support models and how the gig economy and artificial intelligence are both factoring into those structures The future of Customer Experience and what keeps Jerry up at night

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