The Current Landscape of AI-Powered CX

Customer Driven with Chad McDaniel

English - August 05, 2020 09:00 - 35 minutes - 40.9 MB - ★★★★★ - 4 ratings
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Previous Episode: Making Meaningful Differences in Dramatically Changing Times with Jyllene Miller from Concentrix

Next Episode: How Process Analytics is Transforming the Future of CX and Operations Work

Welcome to another episode of Customer Driven with Chad McDaniel. On this episode, Chad sits down with Brian Morin, Chief Marketing Officer at SmartAction, an industry leader in developing and deploying purpose-built, AI-powered virtual agents for customer service.

In this episode, Chad and Brian discuss the impact of the COVID-19 pandemic on self-service trends, as well as other topics including:

The COVID-19 impacts on consumer behavior The current state of the human-to-AI interaction landscape The biggest self-service demands that have emerged Development cycle differences between chatbots and AI-powered voice solutions How the business drivers for AI adoption have evolved beyond just a good CX and ROI

https://www.smartaction.ai

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