Streamlining Agent Experience to Elevate Customer Experience with Sean Minter, Founder and CEO of AmplifAI Solutions

Customer Driven with Chad McDaniel

English - May 02, 2019 14:12 - 30 minutes - 34.6 MB - ★★★★★ - 4 ratings
Careers Business leadership chad customerexperience customerservice cxleadership execsintheknow mcdaniel Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Fan Creators – Driving Customer Service As A Differentiator

Next Episode: The Importance of Driving an Emotionally Engaged Workforce with Vicki Brackett

Welcome to the latest episode of Customer Driven with Chad McDaniel! Chad is talking with Sean Minter, Founder and CEO of AmplifAI Solutions, an Employee Development and Performance Management company. Sean’s company utilizes AI-based technology to leverage machine learning to improve performance results and service experience.

Chad and Sean discuss the current state of agent success in customer experience, and how to utilize data sets to replicate success and improve customer care across your entire team. Additionally, how data is evolving and how it may change expectations for your top performers.

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