Imminent Impact of Automation on Customer Service, with Linda Crawford, CEO of Helpshift

Customer Driven with Chad McDaniel

English - January 17, 2019 16:05 - 31 minutes - 36.3 MB - ★★★★★ - 4 ratings
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Previous Episode: Kicking Off 2019 with Execs in the Know

Next Episode: Corporate Insights – Understanding Corporate Strategies and Best Practices Benchmark Report

Welcome to the latest episode of Customer Driven with Chad McDaniel! In this podcast, Chad sits down with Linda Crawford, the CEO of Helpshift. Helpshift bridges the disconnect between conventional customer service channels like email andphone support and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication.

In this episode, Chad and Linda discuss:

- Outlook of automation trends in 2019
- Difficulties automation may face going forward
- The best place to start with integrating automation into your business
- How to best prepare for your customers many preferences in handling customer service issues

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