How 21st Century Fox is creating a Digital First Support Organization
Customer Driven with Chad McDaniel
English - November 08, 2018 14:00 - 40 minutes - 46.6 MB - ★★★★★ - 4 ratingsCareers Business leadership chad customerexperience customerservice cxleadership execsintheknow mcdaniel Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: A CEO’s Perspective towards Customer Support Automation
Next Episode: State of the State Call Center Outsourcing 2019
Welcome to the latest episode of Customer Driven with Chad McDaniel! Our episode this week, entitled "How 21st Century Fox is creating a Digital First Support Organization” we speak with Michael Moore, the Executive Vice President of Customer Operations for 21st Century Fox. Michael is an experienced leader in Customer Operations and has been a leasing voice on CX over his last twenty years with big companies like Sirius XM and Time Warner.
In this episode, Chad and Michael discuss:
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