Crystal Collier, Head of Strategy, Program and Insights at Electronic Arts
Customer Driven with Chad McDaniel
English - October 22, 2018 23:48 - 28 minutes - 32.5 MB - ★★★★★ - 4 ratingsCareers Business leadership chad customerexperience customerservice cxleadership execsintheknow mcdaniel Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Welcome to the first episode of Customer Driven with Chad McDaniel! Our first few episodes are focused on Women in CX Leadership and our first guest, Crystal Collier, Head of Strategy, Program and Insights at EA Games, is a wonderful example of forward-thinking leadership in this industry. Her 20-year career has been devoted to transforming the Customer Experience by improving the interaction between employees and customers in a variety of industries and she shares those insights today.
In this episode, Chad and Crystal discuss:
Books discussed in today’s conversation
Better - Atul Gawande
Complications - Atul Gawande
Checklist Manifesto - Atul Gawande
The Power of Habit - Charles Duhigg
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