You are punished for loyalty
Waiting for Service
English - January 11, 2022 15:56 - 42 minutes - 57.5 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #96 The ROI of customer service is dubious
Next Episode: #98 Citizen Customer Services designed to fail
Quote “I used to say I was stuck in an abusive relationship with American Airlines.” My first experience with an American Airline - is this the norm? Airlines are notoriously hated Was it the same customer experience regardless of which country the airline is from? How many different airlines have you used while jet setting?
waitingforservice #customerexperience #customerservice #amastenumah