Episode 8 - The Place For Humans In the Customer Experience with Jamie Ham

Waiting for Service

English - March 19, 2016 03:40 - 17 minutes - 24.6 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Episode 7 - Being a Call Center Agent Sucks and how we can fix it

Next Episode: Episode 9 - Omni Channel Is Bulls***t

Technology is changing the landscape of the customer experience. On today's show Jamie Ham discusses what the future might look like, why you should fire customers and how humans thrive in this equation.