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Episode 5 - What happened to the Starbucks Experience
Waiting for Service
English - February 04, 2016 01:21 - 24 minutes - 33.9 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode 4 - Outsourcing Is Broken And How To Fix It
My relationship with coffee is non-committal, my drug of choice first thing in the morning is crispy bacon. I don't visit Starbucks often but it's my default meeting place to meet a colleague or friend. Not that long ago an old colleague invited me to catch up at a starbucks. We were both shocked to find out the entire place was a drive through and you couldn't even sit down for coffee - things have changed!