Waiting for Service artwork

Episode - 43 - The customer Service False Choice

Waiting for Service

English - March 14, 2019 16:50 - 4 minutes - 4.16 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Episode 42 - How AI can transform the Agent Experience

Next Episode: Episode 44 - Remembering Herb Kelleher

- Customer Service still Matters

- Everyone still claims they care about it

- There is a false choice