Episode 39 - Fixing the Customer Relationship Management conundrum (w Jamie Ham)
Waiting for Service
English - December 02, 2018 21:09 - 26 minutes - 24.7 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode 38 - How to reduce the cognitive load on an Agent
Nothing more central to running a company than the Relationship you have with customers. Most companies get the customer relationship wrong.