Waiting for Service artwork

Episode 32 - Why Benchmarking is a waste of Time

Waiting for Service

English - May 20, 2018 21:35 - 6 minutes - 6.07 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode 31 - What call center leadership looks like after AI eliminates jobs (w/Darren Ford)
Next Episode: Episode 33 - 3 Strategies for Dealing with difficult customers

Customer Experience needs to be personal and copying other crappy industries isn't the way to go.