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Episode 25 - The Tyranny Of Incrementalism w Jamie Ham

Waiting for Service

English - August 29, 2017 15:11 - 13 minutes - 12.3 MB - ★★★★★ - 19 ratings
Management Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode 24 - We Are So Disconnected w Jamie Ham
Next Episode: Episode 26 - "You Must Consider Your Customers Whores" w Jamie Ham

8:17 Customer experience is a product 11:11 nuke the competition 12:05 CSAT, NPS is no longer cutting edge