Episode 23 - Why You Can't Trust Customers
Waiting for Service
English - June 12, 2017 03:28 - 10 minutes - 9.54 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode 22 - Customer Service is harder than Rocket Science pt 2 (w Luke Anderson)
Next Episode: Episode 24 - We Are So Disconnected w Jamie Ham
It's never been a better time to have opinions - especially if you are a customer, everyone wants your opinion. How do you feel about the delayed flight? Give us your ideas on how to improve our clusterfuck of a service. On and on. The idea is you create a "Voice of the Customer" program that will inform how a company might improve it's experience. Problem is the "Voice" you are hearing from the customer is uninformed and misleading.