Episode 10 - Evolution of International Contact Center Outsourcing
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English - May 14, 2016 13:39 - 20 minutes - 11.7 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode 9 - Omni Channel Is Bulls***t
Adrian joins the show to talk about the evolution of international outsourcing in the contact center space.
I would like to take some of the emotion out of it and focus on the facts. Back in the early 2000's when companies started outsourcing in India, the US customers were quite unhappy, but more and more companies invested in outsourcing mainly because of the decrease in costs and the improvement of processes/efficiency.
So how it all involved since then?