# 78 - How simple words can remove customer friction
Waiting for Service
English - September 22, 2020 13:56 - 16 minutes - 22.1 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #77 Flexible Schedules for all Contact Center agents
The power of very simple changes to your language to the customer experience How do you use words to remove customer friction in service In service recovery - How to Say Sorry less, apologize more What are the steps in actually getting forgiveness when your brands screw up How do you use words to reduce turnover Where do you start?
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