# 59 - The Contact center of the Future
Waiting for Service
English - February 20, 2020 20:29 - 30 minutes - 28.6 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #58 - Year wrap up and Predictions
Next Episode: #60 - AI will reduce the need for Managers
Bob Furniss and I prognosticate on what the future of the contact center would look like.
Starting with its mission What skills the people will need Goals and Metrics Reward and Incentive