#53 What Leadership looks like with Bob
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English - September 27, 2019 13:47 - 40 minutes - 55.6 MB - ★★★★★ - 19 ratingsManagement Business business callcenter contactcenter customerexperience customerservice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #52 - The most Honest Resume w/ Bob Furniss
Next Episode: #55: Is Empathy a skill or an Emotion (With Bob Furniss)
Tell stories to be effective 6:00 Why it is a tough gig 7:29 Agents picks their own supervisors 9:00 Recognize good agents 9:37 What do you read 11:00 Are you a traffic cop or a leader 13:32 Tips for gaming the stats system 19:28 The YMCA coaching method
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