Episode 99: Love it or Hate it? Customer Service App Edition

CRM MVP Podcast

English - February 21, 2021 17:00 - 1 hour - 83.5 MB - ★★★★★ - 10 ratings
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Previous Episode: Episode 98: Awesome 2021 release wave 1 features, and is MVP's "quality" declining?

Next Episode: Episode 100: WE'VE COME A LONG WAY

Most of the functionality in the Dynamics 365 Customer Service App has been around for years, so I invited two Microsoft MVPs and Customer Service experts to discuss the value of these features today.

The features we discussed are:

Knowledge Base Subject SLAs/SLA Pausing Entitlements Queues Case Creation and Case Routing Rules Customer Service Portal Holiday and Customer Service Schedules Parent/Child Case Relationships Scheduling

This episode is also available on video! If you rather see our faces as we discuss these topics live, tune in and subscribe to: http://www.crmmvpmedia.com/

Guests:

Tricia Sinclair: https://www.linkedin.com/in/triciasinclair/

EY Kalman: https://www.linkedin.com/in/thecrmninja/