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Episode 9: Field Service Management, with Ben Vollmer
CRM MVP Podcast
English - September 10, 2017 16:00 - 46 minutes - 54 MB - ★★★★★ - 10 ratingsBusiness Technology crm dynamics365 mvp microsoftmvp Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode 8: Staying up to date with the world of Microsoft Dynamics, with Jason Gumpert from MSDynamicsWorld.com
Next Episode: Episode 10: People hate change!, with Clarissa Simpson
Dynamics 365 is comprised by sevaral apps. One of those apps is Field Service, and this app has a huge (and growing) market size!
Ben Vollmer is the Global Sales Director for Field Service at Microsoft, but don't let this title fool you, Ben has worked with CRM systems for over 20 years, and has held multiple positions within the Dynamics space at Microsoft.
We discuss:
- What Field Service is and how are customers using it
- Size of the Field Service Management Market from 2016-2021
- Difference between Salesforce Automation solutions and Field Service solutions
- Customer Sucess stories
- Other Microsoft Business Solutions leveraged on Field Service deployments.