Episode 12: I bet you didn't know about these documentation resources, with Amy Langlois

Like many of you, I always complained about the lack of resources available for Microsoft Dynamics CRM/365. That was until I realized that those resources are out there, and they are produced by the Microsoft Dynamics 365 Content Experience team led by Amy Langlois at Microsoft.

So I invited Amy to talk about documentation and all the work her team does. We discussed:

Amy's career path at Microsoft (She authored the SDK for CRM 1.0!) Evolution of Dynamics 365 documentation Why is documentation important? Documentation awareness and challenges Who works on the documentation? How often are these resources updated? What happens to documentation from older versions? How can you request documentation to be written or produced?

Resources covered on this episode:

https://docs.microsoft.com/en-us/dynamics365/

https://www.microsoft.com/en-US/Dynamics/crm-customer-center/dynamics-365-online-vs-on-premises-features-faq.aspx