001 Alice Latino - Challenge the Mental Models and Reframe Conversations

My guest conversationalist today is Alice Latino, Co-Founder at Heavenly Caregiver Services. Alice and I met fourteen years ago when she was the Regional Director at Emeritus Assisted Living. We collaborated on several projects there for her team as well as for others at Emeritus. Serving in various capacities for that organization, including Vice President of Operations, for over seventeen years, Alice positively impacted both the quality of care delivered to residents and the profit metrics within her Division’s sixty properties and 5,000+ units.

From the time she was a very small child, Alice has demonstrated her incredible love for the elderly. She cherished her relationship with her grandparents, which truly shaped her life into one of gratitude and ignited her desire to help this population in particular. Alice nurtured this passion throughout her life, launching a career whose goal is to make a difference in the lives of seniors.

Listen in to our conversation as Alice shares insights from her vast leadership experience that sparked an exchange of ideas that you can begin to implement right away.

Essential Learning Points:

How to apply the “debrief” practice to cultivate learning environment How a slight tweak in your schedule can make you more present in the here and now, enabling you to escape the “purgatory of anxious preoccupation of the next.” Why Alice believes in the importance of working closely with the caregivers and what we can all learn from caregivers.

For full show notes and all links mentioned in this episode visit http://www.avivconsulting.com/cnf1