David Manilow is back for his weekly conversation with host Amy Guth about the business of food. This week he delves into the intricacies of the service industry, sharing highlights from his conversation with Michael Muser, co-owner of Ever Restaurant.

Plus: Northern Trust's layoffs last year hit U.S. hardest, Nielsen buyout may be driven by doubts about its next-generation measurement, White Claw maker and Walmart heir fill Fulton Market building and Caterpillar is quietly using Russia as a shipping route after pullback.