Have you read McKinsey’s discussion paper entitled, “On the cusp of a new era?” The authors are challenging us to imagine the new era, drawn from a historical context of structural tectonics and how they might play out in the future. 

In 2023...Maybe you are on the cusp of a new era…a purpose-driven adventure filled with creative possibilities and exciting opportunities. Instead of allowing the future to define you, define your future. 

As a way to think about this, listen or watch the latest episode of the Counter Service Leadership Podcast.