Episode 36 - Pivot Don't Panic

How Businesses Can Adjust in the face of the Coronavirus

You can’t turn on TV or the radio without having the media create a level of panic about the Coronavirus.  The telecommunications, cloud and contact center industry’s largest trade shows were cancelled with moments to spare.  And you all know the wild ride we are having on Wall Street. However, because we live in a technology-driven world, perhaps it is time to pivot, not panic and let technology step in while the virus behaves like the flu, has its season, and then goes underground as the weather warms up.  Here are some thoughts for our business community.