Conversations with Hans van Dam
15 episodes - English - Latest episode: over 2 years ago -A show on advancing trust and communication between humans and AI Assistants. Hosted by Hans van Dam, Co-Founder and CEO at the Conversation Design Institute.
Homepage Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
Helping brands create their own voice assistants
November 23, 2021 22:40 - 40 minutes - 74.6 MBJoin host Hans van Dam for his conversation with Matt Buck, the banjo strummin’, guitar pickin’ CTO of Voxable, a company he founded with his wife, Lauren, in order to seize upon a market opportunity. Most of the voice solutions Matt and Lauren were seeing were pre-packaged, ready-for-implementation products; the design work was already done and little to no room remained for customization. But how, then, could users ensure their voice assistant reflected their brand? They couldn’t, really,...
Bringing Voice To The Masses
November 10, 2021 15:57 - 1 hour - 115 MBPerhaps you remember that moment in the 1990s when the internet and email transitioned from things only computer science majors talked about, to things everyone knew and used? It just sort of… happened. Maarten Lens-FitzGerald thinks that we're approaching a similar transition with voice assistant technology, and he’s a passionate evangelist for the value of voice. Sure, there are already smart speakers all around us—from the phone in our pocket, to our automobiles, to the Alexa device on t...
AI: Make It Easier But Don’t Dumb It Down
October 28, 2021 15:01 - 49 minutes - 91.4 MBPer Ottosson is a man on a mission. As CEO of Stockholm-based Artificial Solutions, Per wants his clients to be as productive as possible in their AI journeys. How? Join host Hans van Dam and Per discuss the challenges organizations frequently face when deciding to incorporate conversational AI. It starts with leadership that understands the value of AI and is willing to make the required investments. But then what? As Per reveals, it’s a road of trial and error that’s been well travelle...
AI: Listening And Understanding Are Key
October 13, 2021 20:23 - 42 minutes - 78.4 MBEmpathy is a word that gets thrown around a lot, but what do people mean when they say something like “you need to be more empathetic”? In this episode, host Hans van Dam gets philosophical with author and autonomous systems architect, Phil Harvey. As is discussed in his new book—Data: A Guide to Humans—Phil talks about how empathy has been a buzzword in recent years, but not a well-understood one. To understand—and benefit—from empathy (especially as it concerns AI technology), Phil talk...
When It Comes To AI, Personality Is Everything
September 29, 2021 14:40 - 47 minutes - 87.9 MBWe’ve all engaged with a virtual assistant or chatbot that isn’t very helpful, or is even downright annoying. So how do we improve this technology? What goes into making AI more intuitive, more natural, more helpful, more… human? Join host Hans van Dam in a fascinating discussion with Jason Gilbert, the former film maker turned character designer who specializes in creating interactive personas for AI technology. Having worked with the likes of Facebook Messenger, Skype, Amazon Echo and Goo...
Inbenta Uses AI To Create Meaningful Chatbot Conversations
September 15, 2021 18:47 - 45 minutes - 83.5 MBOnline marketing, eCommerce, and call centre managers face some pretty tough challenges these days. Tasked with transforming emails and calls into web traffic, this task can take a long time. And if a company’s website is lacking, visitors will leave in the middle of a transaction! This sounds like a no-win situation, but Jordi Torras, CEO and Founder at Inbenta, has a solid solution for senior execs in this predicament: Inbenta. Jordi and host Hans van Dam explore how Inbenta helps compa...
Former Google Conversation Designer Explores Persona, Personality in Chatbot Writing
September 01, 2021 00:28 - 44 minutes - 81 MBConversation designer Jasper Klimbie focuses a spotlight on the incredibly wide range of backgrounds writers can bring to conversation design! Jasper trained as a lawyer, studied journalism, worked as a comedian, and performed as a musician. He studied screenwriting at UCLA Film School, wrote ads, and content copy. “I was really learning the power of language, and it’s so interesting to see what well-written language can achieve, and that well-written means different things for different ...
Converting Information Into Conversations Is The Mission At Kare
August 17, 2021 17:47 - 44 minutes - 81.4 MBIn the pre- and early Google Docs age, tech companies were focused on building platforms and developing AI. Within organizations, companies were building their own internal systems. Today’s guest, Tim Porter, looks back to that age and recalls: “There was a huge focus on artificial intelligence and machine learning for the end consumer. “But what people weren't focused on was really leveraging business knowledge that customers need or business knowledge that their employees need,” Tim tel...
Translation, Localization, And Conversational Design In a Multilingual World
August 04, 2021 14:41 - 38 minutes - 70.4 MBMany forward-looking companies are embracing chatbots and working with skilled conversational designers to engage new markets. But global enterprises—even smaller businesses—risk damaging their reputations by not making local translation (called localization) a priority. Conversations host Hans van Dam explores this fascinating challenge with Thorben Stemann, a Conversational Linguist with Kocarek, in Germany. Kocarek is an experienced translation service provider for small and medium-size...
#003: Obaid Ahmed - The hurdles that conversation designers and developers face: client team alignment & how a conversational bot can fulfil their needs
January 06, 2021 10:46 - 35 minutes - 81.3 MBThe two main challenges facing conversation designers are client team alignment and ensuring that clients have a good understanding of how a conversational bot will fulfil their needs. To ensure success, a conversation designer needs to get client team members on the same page, so that there’s a shared understanding of what a bot can achieve. Client teams also need regular progress reports so that they can give frequent feedback. Actually, accomplishing these things is much harder than it s...
The hurdles that conversation designers and developers face: client team alignment & how a conversational bot can fulfil their needs
January 06, 2021 10:46 - 35 minutes - 81.3 MBThe two main challenges facing conversation designers are client team alignment and ensuring that clients have a good understanding of how a conversational bot will fulfil their needs. To ensure success, a conversation designer needs to get client team members on the same page, so that there’s a shared understanding of what a bot can achieve. Client teams also need regular progress reports so that they can give frequent feedback. Actually, accomplishing these things is much harder than it s...
Exploring the societal and philosophical implications of AI in the modern world
November 12, 2020 13:00 - 48 minutes - 112 MBSina Kahen is a voice strategist based in London and Co-Founder of TheVoiceCourse.co and Vaice. He has spent the last three years merging psychology and biomimicry with voice technology, presenting to brands such as BBC, O2, and Amazon about how to make voice experiences more emotionally intelligent. But his career started far away from voice tech. Sina began his career in the medical technology world. After being sponsored for an MBA by his company, he discovered voice technology and the p...
#002: Sina Kahen - Exploring the societal and philosophical implications of AI in the modern world
November 12, 2020 13:00 - 48 minutes - 112 MBSina Kahen is a voice strategist based in London and Co-Founder of TheVoiceCourse.co and Vaice. He has spent the last three years merging psychology and biomimicry with voice technology, presenting to brands such as BBC, O2, and Amazon about how to make voice experiences more emotionally intelligent. But his career started far away from voice tech. Sina began his career in the medical technology world. After being sponsored for an MBA by his company, he discovered voice technology and the p...
Sonic branding for voice assistants, with Diederik van Middelkoop
May 13, 2020 09:20 - 1 hour - 142 MBDiederik van Middelkoop is Executive Creative Director at Amp.Amsterdam (Amsterdam, New York and Mumbai), a music agency specializing in sonic branding, music production and music supervision with a great love for the innovative. Diederik has been a welcome speaker at many festivals, including Cannes Lions, Spikes Asia, Promax, LIA, and ADFEST, to name but a few. His clients have included The Olympic Committee, Google, Samsung, Nike, Adidas, Coca Cola, Heineken, Jet Airways, Qatar Airway...
#001: Diederik van Middelkoop - sonic branding for voice assistants
May 13, 2020 09:20 - 1 hour - 142 MBDiederik van Middelkoop is Executive Creative Director at Amp.Amsterdam (Amsterdam, New York and Mumbai), a music agency specializing in sonic branding, music production and music supervision with a great love for the innovative. Diederik has been a welcome speaker at many festivals, including Cannes Lions, Spikes Asia, Promax, LIA, and ADFEST, to name but a few. His clients have included The Olympic Committee, Google, Samsung, Nike, Adidas, Coca Cola, Heineken, Jet Airways, Qatar Airways, A...