#222 Changes in Customer Behavior During the Pandemic
Convenience Matters
English - April 06, 2020 04:00 - 28 minutes - 30.2 MB - ★★★★★ - 25 ratingsManagement Business Marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #221 Retailers Weigh In On The New Normal
Next Episode: #223 The Future for Convenience is About Winning Trips
The retail climate was shifting rapidly from brick-and-mortar to online in 2019 and early 2020, but rapidly evolving changes in consumer ability to shop is moving that shift even more dramatically in light of the coronavirus pandemic. How can retailers maintain the relationships they've made with consumers during this period?
Hosted by:
Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute