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Leadership Series - Manager vs Leader

Contact Center Show

English - September 05, 2021 22:49 - 34 minutes - 47.4 MB - ★★★★★ - 4 ratings
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Previous Episode: Leadership Series - Time Budgeting
Next Episode: Bob's Story of Hope and Action

Amas and Bob continue the Leadership series and discuss the following:

Is it leadership vs. management or leadership and management? Failure serves a purpose  Become an aggressive listener

And much more...

To learn more about Amas and Bob, check out www.contactcenter.tv