Leadership Series - Analytics and Reporting

English - January 31, 2022 17:00 - 42 minutes - 57.8 MB - ★★★★★ - 4 ratings
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Next Episode: What is a Call Center?

This conclusion to the Leadership Series offers great insights into reporting and Bob and Amas share their insights:

Why the contact center is so metrics obsessed What is one of the main drivers of reporting What is the secret to calculating first call resolution

To learn more about Bob, Amas and the show visit www.contactcenter.tv